Privacy Policy

1. Introduction

PT. Infrastruktur Digital Indonesia ("we," "our," or "us") operates the My Ideanet mobile application (the "Service"). We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable Indonesian laws, including Law No. 27 of 2022 regarding Personal Data Protection (UU PDP).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application to manage your internet subscription, process payments, and access our services. By using My Ideanet, you agree to the collection and use of information in accordance with this policy.

2. Information Collection and Use

To provide a seamless experience for managing your internet services, we collect specific types of data for the purposes detailed below.

A. Personal Data

We may require you to provide us with certain personally identifiable information, including but not limited to:

• Full Name: To verify your identity and create your customer account.
• Email Address & Phone Number: For login authentication, communication regarding your billing, and customer support.
• Billing Address: To process internet installation orders and verify service coverage.

B. Sensitive Data & Permissions

The app requests access to sensitive device permissions to function correctly. You have the right to revoke these permissions at any time via your device settings, though this may affect app functionality.

3. How We Use Your Data

We use the collected data for the following specific purposes:

• To create and manage your ISP user account.
• To facilitate secure authentication and login.
• To process payments via our integrated payment gateways.
• To generate and allow the download of billing invoices.
• To provide customer support and troubleshoot network issues.
• To notify you about changes to our service or billing cycles.

4. Third-Party Service Providers

We may employ third-party companies and individuals due to the following reasons: to facilitate our Service, to provide the Service on our behalf, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our application integrates the following third-party services:

5. Log Data & Cookies

Whenever you use our Service, in a case of an error in the app, we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

This app does not explicitly use "cookies" for tracking, but third-party code and libraries used by the app may use "cookies" to collect information and improve their services.

6. Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. We implement industry-standard encryption for data in transit (HTTPS) and strictly control access to our databases. However, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

7. Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

9. Your Data Rights

In accordance with valid Indonesian regulations, specifically Law No. 27 of 2022 (UU PDP), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data (e.g., updating your billing address or email).
• Request the deletion of your account and associated data, subject to mandatory data retention laws for financial transactions (e.g., tax invoice records).
• Withdraw consent for data processing where consent is the legal basis.

To exercise these rights, please contact our support team using the email provided below.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.